Executive Medical Navigation

Overview

The Executive Medical Navigation program assists busy executives and clients with the management of their health. Whether it is a minor illness or a major health concern, our program will help effectively coordinate the provision of client healthcare.

Benefits of Joining the Program

Personal case-management for registered clients by accessible personnel
Coordination of specialist appointments, diagnostic testing (either at home or abroad), paramedical services and prescription renewals
Assistance navigating the healthcare system and assessment of the best treatment options
Arrangement of nursing and other home-care services
After-hours and weekend telephone access to qualified medical staff

What to Expect

Our Executive Patient Coordinator will provide you with exceptional one-to-one service as your main point of contact.

Prior to the Welcome Appointment:

You will be asked to complete an enrollment form with your contact details. This form will also provide the terms and conditions of the Executive Medical Navigation program
We will then send a welcome e-mail together with a medical questionnaire to the enrolled client or executive, which allows our medical team to review all past medical history prior to the welcome appointment date
Clients will be provided with the contact details for their assigned Executive Patient Coordinator
Our Executive Patient Coordinator will then arrange the date and time of the welcome appointment with the enrolled client

Appointment Day

You will be greeted by our Executive Patient Coordinator in our main lobby and enjoy refreshments in our waiting area. You will then meet with a medical practitioner (either nurse practitioner or physician) to review your medical questionnaire, additional medical history, medications and provide a general physical assessment.

If future specialist appointments, diagnostic tests, or other health related services appear to be warranted, these will be discussed. The Executive Medical Navigation program will then assist with coordination of these appointments as well as provide a liaison service between the client and their family physician.

Scope of Services

EMC has the ability to assist with the coordination and booking of a broad range of healthcare appointments/testing including: a wide range of medical specialist consultations, x-ray, ultrasound, mammography, bone density, endoscopy, cardiac testing, pulmonary function testing, sleep studies, hearing testing, eye examinations, dental exams, chiropractic, physiotherapy, massage therapy, diet/nutritional counseling, fitness assessment, CT, MRI.

The above healthcare services are at the additional cost of the client unless covered by OHIP, deemed to be medically necessary and with a proper physician or nurse practitioner referral.

Limitation of Services

Our Executive Medical Navigation program provides no healthcare services, but rather is a navigational concierge service for its clients. Although EMC may contract/arrange appointments with a variety of healthcare personnel, including physicians and nurse practitioners, these providers provide healthcare as independent contractors, with their own insurance company coverage (e.g. for physicians CMPA).

The EMC role is strictly the arrangement of efficient appointments and support.

For Employers

Busy executives with limited time – we hear it all the time. Sign up your leaders with our Executive Medical Navigation where medical appointments and tests may be scheduled back-to-back, making efficient use of their valuable time.

Our Executive Medical Navigation program provides personal case-management including the coordination and scheduling of medical specialist appointments, diagnostic testing (either at home or abroad), paramedical services and prescription renewals; the management of nursing and other home-care services and after-hours and weekend telephone access to qualified medical staff.

For Individuals

As individuals, we all lead busy lives and running around with medical appointments can be draining and time consuming. Our Executive Medical Navigation program can help with that. Assisted by our Executive Patient Coordinator, we assist in the navigation of the healthcare system by doing our best to coordinate and schedule medical appointments – on your schedule, as conveniently as possible, allowing you to get back to your very busy life and all of its demands.

Terms and Conditions

The services provided by Executive Medical Concierge Canada (2021) Ltd. (“EMC”) are available from 9am to 10 pm, 7 days per week via the EMC confidential telephone line. EMC will use its best efforts to ensure that messages left on the confidential telephone line will be returned on the same day and that messages left after 7pm are returned the same day or the morning of the following day.
EMC is a medical navigation service and not an emergency medical service. In the event that you are experiencing a medical emergency please call 911 or proceed directly to the emergency department of your nearest hospital. Please then contact your EMC patient coordinator regarding this incident.
EMC membership is for a one-year period only. The one-year term will commence on the date you are contacted by your patient coordinator. Renewal of your membership for successive one-year periods, will be automatic, unless EMC is notified by you that you wish to cancel your membership, which notification must be no less than thirty (30) days prior to the end of each membership year.
EMC may choose not to re-new your membership, at EMC’s sole discretion at the end of a membership year, provided that EMC provides you with no less than thirty (30) days written notice that your membership is cancelled.
EMC shall be responsible for health care navigation, coordination and support services only. EMC provides no health care services. Services will be arranged as needed by EMC through independent health care providers. For greater certainty, but without limiting the foregoing, the following are not covered by your membership in EMC and are the client’s sole responsibility: the cost (within or outside of Canada) of medical care of any kind (unless covered by your Provincial Health Plan), paramedical care, home care, diagnostic testing, procedures, prescription costs, medico-legal letters/services, insurance assessments/letters, and travel costs.
For medical appointments or diagnostic testing/procedures, EMC will arrange for the first available appointment with the physician/facility that EMC recommends to provide the required service. EMC does not guarantee faster access to medical specialists or testing.
If you are referred to a specialist recommended by EMC and are not satisfied with the care provided, EMC will arrange for a second opinion with another qualified physician. EMC will use its best efforts for your health care, but does not guarantee the timeliness or quality of any medical appointments, diagnostic testing or procedures.
EMC cannot arrange for the signing of referrals recommended by homeopaths, naturopaths or other alternative doctors. Such signature is up to the discretion and independent judgement of the appropriate professional in accordance with accepted medical principles.
Services provided by EMC are limited to the client named on the enrollment form only. Services will not be extended to family members, friends, co-workers of the enrolled member.
Clients enrolling in the EMC program should stay with their family physician. EMC services are complementary to the healthcare system, as EMC provides navigation to make it easier for clients to access the health related services they need with less time and hassle.
You agree to keep the EMC client navigation phone number you are provided with confidential and not to distribute it to any non-member. Members who distribute the confidential client navigation phone number to non-members, without EMC’s prior consent, may lose their EMC privileges.

Cancellation Policy

For Executive Medical Navigation appointments there is no charge for cancellations/rescheduled appointments provided the client provides more than 48 business hours advance notice.

For cancellations/rescheduled appointments with less than 48 business hours advanced notice from the client, there is a cancellation/rescheduling fee of $100 plus HST subject to the discretion of the Executive Patient Coordinator.

For appointments cancelled or rescheduled with external providers, these are subject to that provider’s cancellation/rescheduling policy and payment shall be the responsibility of the client.